RETURNS
Custom Orders
All customised pieces require a 25% non-refundable deposit to cover materials and labour. If you change your mind after production has commenced, the deposit will be retained and any remaining amount paid will be refunded.
Made to Order
Made-to-order pieces are produced specifically for your order. Please contact us as soon as possible if you need to make a change. Change-of-mind cancellations or returns cannot be accepted once production has commenced.
Ready to Ship
Items from our Ready to Ship collection are eligible for a full refund, excluding postage, when returned within 7 days of receiving your order and the conditions below are met.
Sale and discounted items are final sale and non-refundable.
Conditions of Return
To be eligible for a return, your item must be:
- Returned within 7 days of receiving your order, with a tracking number provided
- Unworn, unaltered, unwashed and undamaged
- Returned in its original packaging with all tags attached
Items returned outside these conditions will be deemed ineligible and returned to you at your cost.
Faulty Items
If you receive a faulty item, we’ll make it right. Depending on the nature of the issue, we can offer:
- An express repair
- An express remake of your garment
- A full refund inclusive of original postage
To lodge a return or report a fault, please contact us within 7 days of receiving your order.
📩 hello@yldstudio.com